Contact – Heffner – Toyota – New Vehicles – Used Vehicles – Online Car Loan Application – Services – Parts

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Meet the Toyota Team

Meet the team

Paul Fauteux

Sales Manager
Sales

Tel: (519)895-9150
Fax: (519)895-9107

pfauteux@heffner.ca

Paul Fauteux has been with Heffner Toyota for 17 years and with the Toyota brand for 24 years. Paul has also achieved many sales manager awards such as the Professional Sales Manager Member Award and the Care Masters Performance Award.

Frank Vitorino

Assistant Sales Manager
Sales

Tel: (519)895-9163
Fax: (519)895-9107

fvitorino@heffner.ca

Frank Vitorino has been in the Toyota family for 12 years now, the last year and a bit with Heffner Toyota. His very first car was a 1974 yellow Corolla. He has moved into the K-W area from Burlington.

Brian Chase

Sales Consultant
Sales

Tel: (519)895-9156
Fax: (519)895-9107
bchase@heffner.ca

Brian Chase has been with Heffner Toyota for 12 years and is a Certified Professional Sales Consultant. Not only does Brian have the expertise to help you find your new Toyota, he is also a true believer in the product, having driven Camrys from Heffner Toyota since 1986.

Cory Taylor

Sales Consultant
Sales

Tel: (519)895-9151
Fax: (519)895-9107

ctaylor@heffner.ca

Cory has over 8 years of sales experience, the last 4 with Toyota. Cory received his Marketing Degree while playing on a golf scholarship for the University of Louisiana. He looks forward to meeting you and sharing his golf stories.

Jerry Smith

Sales Consultant
Sales

Tel: (519)895-9155
Fax: (519)895-9107

jsmith@heffner.ca

Jerry Smith has been with Heffner Toyota since 1980. He attained the highest echelon in, The President’s GT10 Pride Program in 2003. Jerry is also a Toyota President’s Pride Retail Champion. Most recently he was honoured as one of only 100 Salespeople to win in the inaugural year of President’s Pride Truck Elite program and was named a Toyota Truck Professional Master.

Michelle Whittle

Sales Consultant
Sales

Tel: (519)895-9154
Fax: (519)895-9107

mwhittle@heffner.ca

Michelle Whittle has been with Heffner Toyota since 1996. She is a certified Toyota sales consultant, and is a Toyota Truck Professional Master. She has completed numerous vehicle training seminars and web based courses. Michelle is a basketball coach for special athletes, she enjoys spending time at home with her family.

Mike Perry

Sales Consultant
Sales

Tel: (519)895-9153
Fax: (519)895-9107

mperry@heffner.ca

Mike Perry has been with Heffner Toyota since 1997. Outside of work Mike spends his time at home in Wellesly with his wife and 2 sons. Mike is our resident film buff and enjoys talking film history with one and all. Bring a guitar and share some good country music with Mike as he loves to play and sing. Lastly Mike is a big dog lover and has enjoyed having a St. Bernard around the house for years.

Karen Savage

Sales Consultant
Sales

Tel: (519)895-9161
Cell: (519)239-9623
Fax: (519)895-9107

ksavage@heffner.ca

Karen Savage has been a part of the Heffner Toyota family since 1999. She has earned top sales awards including Retail Sales Champion – President’s Pride Program 2000 and 2001; designated a Toyota Truck Professional Master 2004; and qualified for the Toyota Sales Certification Program at the Silver level 2000-2002, 2004, 2005.

Amanda Whalen

Sales Consultant
Sales

Tel: (519)895-9162
Fax: (519)895-9107

awhalen@heffner.ca

Amanda Whalen's experience in administration, hospitality, and client management makes her an ideal consultant when it comes to your new vehicle purchase. She listens as well as provides clear and direct information to her guests. Amanda looks forward to helping your find the right vehicle for you and/or your family. Outside the dealership she is a loyal supporter of the Toronto FC and a reality TV enthusiast.

Rheal Lariviere

Sales Consultant
Sales

Tel: (519)895-9160
Cell: (519)572-9259 Fax: (519)895-9107

rlariviere@heffner.ca

Rheal Larriviere has been selling Toyota's since 1999. He is a President's Pride Program winner for most of those years based on "customer satisfaction" and Sales Volume. He is an avid photographer and he loves to travel. Rheal has Toyota Sales Management experience as well. He would welcome any new guests and continues to enjoy looking after he very extensive customer base.

Jon Ewart

Sales Consultant
Sales

Tel: (519)895-9157
Fax: (519)895-9107

jewart@heffner.ca

Jon Ewart has over 8 years experience as a Toyota Certified Professional. He moved to Kitchener from his home town Owen Sound in 2008 to join the team at Heffner Lexus Toyota. What he loves most about his job is meeting new people and being able to help them find a vehicle that best suits their lifestyle and budget. The rewarding part is making a friend in the end. His hobbies are mountain biking, running, hiking, working out, and listening to music. He is also a Disc Jockey and enjoys DJ'ing on the weekends for any special event.

Nikola Mehes

NIKOLA MEHES

Sales Consultant
Sales

Tel: (519)895-9152
Fax: (519)895-9107

nmehes@heffner.ca

Nikola Mehes has been with Heffner Toyota for 5 years. He is a certified Toyota Truck professional and looks forward to providing you with a top notch experience. He is a gentleman and his sense of humour will quickly put you at ease. Outside of work Nikola enjoys spending time with his beautiful wife and convincing her to let him spend his allowance on a new bicycle. His golf handicap is 2 (per hole) and he is a former KW Monopoloy champion.

Tim Thompson

Sales Consultant
Sales

Tel: (519)895-9158
Fax: (519)895-9107

tthompson@heffner.ca

Tim Thompson has been with Heffner Toyota for the past 7 years. He is a Toyota Certified Sales Consultant as well as a Toyota Truck Professional. Outside of the dealership Tim enjoys spending time with his three children.

Richard Guanzon

Sales Consultant
Sales

Tel: (519)895-9159
Fax: (519)895-9107

rguanzon@heffner.ca

"To meet & exceed your expectations and earn your business in life" is the motto Rich Guanzon lives by. As a certified Toyota Sales Professional for 9 years, Rich looks forward in helping guests find the vehicle they are looking for whether it is new or pre-owned. Born in the Philippines, Rich speaks the language fluently and welcomes his "Kababayan" for their automotive needs. On a personal side, Rich enjoys spending time with his family and friends. In the summer you can find Rich playing beach volleyball and basketball and in the winter he is usually on the ski slopes.

Rob Felder

Sales Manager
Pre-owned Vehicle Sales

Tel: (519)895-9165
Fax: (519)748-4772

rfelder@heffner.ca

Rob has been in the automotive industry for over 17 years of which the past 11 have been with Heffner as the Used Vehicle Sales Manager. Prior to entering the automotive field, Rob spent 9 years with the Canadian Armed Forces stationed in Europe for 4 of those years. Rob is also fluent in the German language.

Bruce Reid

Administrative Assistant
Pre-owned Vehicle Sales

Tel: (519)895-9169
Fax: (519)748-4772

breid@heffner.ca

Bruce retired from the sales floor three years ago and now works part-time as administrative assistant to the Used Vehicle Sales Manager. He is involved in the day-to-day administration duties and also provides advice and assistance to the sales staff when required. Bruce still plays hockey three times a week during the winter and is an active member of the KW Oldtimers Hockey League. When not working Bruce and his wife Glenda enjoy time with their family, particularly their first grandchild, Hayden, who was born in December of 2009.

Steve Tucker

Sales Consultant
Pre-owned Vehicle Sales

Tel: (519)895-9174
Cell: (519)841-5918
Fax: (519)748-4772

stucker@heffner.ca

Steve has been in the auto industry since 1998, almost exclusively with Toyota. Steve attended the Georgian College Automotive Marketing Program and became involved with Toyota during his time there. He was born and raised in Newfoundland and attended university on the East Coast as well. He enjoys dealing with his fellow Newfoundlanders and Maritimers and welcomes anyone from "home" to stop by. A big hockey fan he can often be found watching Junior Hockey and rooting for the Vancouver Canucks.

Amber Vanderzanden

AMBER VANDERZANDEN

Sales Consultant
Pre-owned Vehicle Sales

Tel: (519)895-9170
Fax: (519)748-4772

avanderzanden@heffner.ca

Amber has been at Heffner Toyota since March 2003. She strongly believes in the Heffner philosophy that "You're part of the family" and treats each guest like family. Amber is involved in the Block Parent Program, is an avid runner, and loves spending time with her husband and two beautiful children.

Brian Arneill

Sales Consultant
Pre-owned Vehicle Sales

Tel: (519)895-9167
Fax: (519)748-4772

barneill@heffner.ca

Brian has been in automotive sales for 12 years of which 10 of those have been with HEFFNER LEXUS TOYOTA as a certified sales consultant. He has won numerous awards within that time such as Sales champion, Toyota Truck Professional Master and is part of Toyota Canada’s Sales Pro program for training and customer satisfaction. Outside of work Brian enjoys relaxing with his wife and sons.

Taj Sabudeen

Sales Consultant
Pre-owned Vehicle Sales

Tel: (519)895-9173
Cell: (519)841-9324
Fax: (519)748-4772

tshabudeen@heffner.ca

As a self described "Distinguished man from Thailand," born to an Indian & Thai (hybrid), he is proclaimed "Tiger" of the auto industry and landed in Canada 6 years ago from Dubai with a bag full of experience in Sales. Taj has travelled extensively to many parts of the world and has since found himself at Heffner Toyota in April 2007. He loves the working atmosphere here at the dealership and strives towards achieving his proclamation "A man of integrity, who believes in Family values."

Christopher Wagner

Sales Consultant
Pre-owned Vehicle Sales

Tel: (519)895-9168
Fax: (519)748-4772

cwagner@heffner.ca

Christopher is new to the Auto Industry, but has an extensive customer service background and a great knowledge and passion for cars. In his spare time he likes to visit the beach with his wife and children.

Nick Heffner

Sales Consultant
Pre-owned Vehicle Sales

Tel: (519)895-9166
Fax: (519)748-4772

nheffner@heffner.ca

Nick has worked at Heffner Toyota since 2001 having worked in Parts, Service, Auto Cleaning and Detailing and the Main Office. Nick is a graduate of Georgian College in the Automotive Management Program. In his spare time Nick likes to ski and golf.

Joe Luceri

Fleet Manager
Sales

Tel: (519)895-9148
Fax: (519)895-9147

jluceri@heffner.ca

Lyda Sterczewski

Director of Financial Services

Tel: (519)895-9132
Fax: (519)895-9107

lsterczewski@heffner.ca

Lyda Sterczewski started in the automobile industry in 1985. She has worked in all facets of the car industry from Receptionist, Inventory Clerk, Accounts Payable/Receivable, Payroll, Sales, Business Manager, Sales Manager, General Sales Manager, and now at Heffner Lexus and Heffner Toyota, she is the Director of Financial Services. The automotive industry has been a major part of her life, she loves it!

Paul "Sonny" Mount

Financial Services Manager
Business Office

Tel: (519)895-9109
Fax: (519)748-4772

pmount@heffner.ca

16 years in the automotive business combined with a degree in Economics, makes Sonny the perfect person to help you arrange the fiancing of that new or used vehicle purchase.

Barbara Jerome

Financial Services
Manager
Business Office

Tel: (519)895-9108
Fax: (519)895-9107

bjerome@heffner.ca

Loren Canning

LOREN CANNING

Leasing Manager
Business Office

Tel: (519)895-9106
Fax: (519)895-9107

lcanning@heffner.ca

Greg Brown

GREG BROWN

Service Manager
Service

Tel: (519)895-9120
Fax: (519)748-9904

gbrown@heffner.ca

Dave Shantz

Service Advisor
Service

Tel: (519)895-9127
Fax: (519)748-9904

dshantz@heffner.ca

Christine Berube

Service Advisor
Service

Tel: (519)895-9122
Fax: (519)748-9904

cberube@heffner.ca

Matt Pitcher

MATT PITCHER

Service Advisor
Service

Tel: (519)895-9121
Fax: (519)748-9904

mpitcher@heffner.ca

Rob McLennan

Parts Manager
Parts

Tel: (519)895-9133
Fax: (519)748-9904

rmclennan@heffner.ca

Rob McLennan has been with Heffner Toyota and in the Heffner Parts Department since October 2000. Rob has worked with the Toyota brand for nearly 15 years. He is married with two daughters and in his spare time he's either watching sports or playing golf.

Dave Boehm

Parts Advisor
Parts

Tel: (519)748-9669
Fax: (519)748-9904

dboehm@heffner.ca

Dave Boehm has been with the Heffner Toyota Parts Department for 19 years. In his spare time he enjoys biking and does an average of 2000 miles per year. He also enjoys camping and wood working.

James Hunt

Parts Advisor
Parts

Tel: (519)748-9669
Fax: (519)748-9904

jhunt@heffner.ca

James Hunt has been with Heffner Toyota for just under 8 years. He has 14 years related automotive experience and is an avid automotive enthusiast. He enjoys spending time with his wife and working on his custom car whenever possible. He also has a fascination with marine eco-systems and has a 1000 gallon Reef Aquarium as well as two dogs.

Jason Teixeira

Parts Advisor
Parts

Tel: (519)748-9669
Fax: (519)748-9904

jteixeira@heffner.ca

Jim Donaldson

Manager
Collision Centre

Tel: (519)895-9135
Fax: (519)748-9903

jdonaldson@heffner.ca

Amy Siegfried

Office Manager
Collision Centre

Tel: (519)895-9136
Fax: (519)748-9903

asiegfried@heffner.ca

Paul Zajac

Service Advisor
Collision Centre

Tel: (519)895-9137
Fax: (519)748-9903

pzajac@heffner.ca

Steve Wayland

Service Advisor
Collision Centre

Tel: (519)895-9138
Fax: (519)748-9903

swayland@heffner.ca

Marnie McFarlane

Receptionist
Collision Centre

Tel: (519)895-9175
Fax: (519)748-9903

mmcfarlane@heffner.ca

Matt Kennedy

Manager
Reconditioning Centre

Tel: (519)895-9179

mkennedy@heffner.ca

Marco Morales

Office Manager
Accounting

Tel: (519)895-9115
Fax: (519)748-9616

mmorales@heffner.ca