Heffner Lexus is family owned and operated, which means the Heffners are directly involved in day-to-day operations and know many of their customers on a first name basis. Heffner is committed to the promise of something better and that is exactly why they have been satisfying customers for over 50 years.
Heffner is about more than selling cars. Management and staff are committed to offering a total customer care experience, from purchase to ongoing maintenance of the customer's vehicle.
In addition to the New Toyota, Lexus and Used Vehicle showrooms, both dealerships include extensive Parts and Service Departments, a state-of-the-art Body Shop, and a full-service Auto Cleaning and Detailing Centre. Leasing can also be handled on premises.
Heffner Lexus works hard at being the premiere Lexus dealership in Kitchener, Waterloo, Cambridge, Guelph and surrounding area.
The Heffner Covenant:
1. To be the leading provider of automotive services in our market.
2. To provide superior customer care through honesty, integrity and respect.
3. To provide our employees with a safe and positive workplace, encouraging personal growth within a team environment.
4. To be a responsible corporate member of our community.
The Heffner automotive story began on September 1, 1960, when Mr. John Heffner Sr. opened shop on a small lot on Breithaupt Street in Kitchener. After a few years, the business moved to King Street East, across from Rockway Gardens, where it was located for 25 years.
John Heffner Jr. & Willy Heffner began working with their father while still quite young, and became involved on a full-time basis after graduating from university.
In 1987 John Heffner Sr. and his sons moved to their current location, and in 1990 they welcomed the addition of Toyota's new line of luxury automobiles, the Lexus.
When you come to the dealership you will find a 12,000 sq ft Used Vehicle Centre and the 64,000 sq ft Toyota dealership and service department. The Toyota building features spacious showrooms, larger, more comfortable waiting areas, customer work centers with internet access, and a café. Now complete the entire dealership covers over 130,000 square feet of building on close to 8 acres of land, which makes it one of the largest Toyota dealerships in the country.
The Heffner’s are committed to giving back to the community that has supported them for over 50 years. As strong supporters of countless local charities and community events for many years, the family's efforts have assisted close to 200 charitable groups in recent years.