Extra Care Protection (ECP)

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Heffner Lexus | Extra Care Protection

Extra Care Protection

To further enhance your Lexus ownership experience, we’re pleased to offer Extra Care Protection (ECP) extended service contracts.

WHY BUY LEXUS ECP?

New Lexus vehicles feature state-of-the art engineering & are very high quality, but consider this?

ECP_Moving Parts

Benefits of ECP Coverage - Click on the Option for more Details

If a covered component fails while you are traveling more than 80 km from home, ECP provides reimbursement of up to $100 per day for hotel, meal and alternate transportation expenses, to a maximum of $300 per occurrence.

As detailed in your Owner’s Manual Supplement, your Lexus New Vehicle Warranty includes a loaner car program, to ensure that you have alternate transportation if your vehicle must remain at the Dealership service department overnight because of a warrantable condition requiring longer than eight (8) hours to repair. In similar circumstances, ECP provides you with reimbursement of up to $60 per day for alternate transportation, for a maximum of 5 days.

When you purchase an ECP contract, your Roadside Assistance coverage is extended from the original 48 months to the full length of your contract, with unlimited kilometres.

With one phone call, our Personalized Auto Trip Planning Assistants will provide you with detailed route, point of interest and accommodation recommendations. Please contact Lexus Canada 10 days in advance of your trip and they will mail you a package that includes colour maps; alternate routes; a trip log; tour and accommodation directories; lists of Lexus Dealerships; notable attractions; and entertainment en route.

When you purchase an ECP contract, coverage of vehicle components is extended from the standard 48 month/80,000 km to the term selected. Protection includes the Powertrain components (also outlined in your Lexus Owner’s Manual Supplement under “New Vehicle Warranty”), plus other important components.

Original equipment tires damaged by road hazards are covered under the Tire Road Hazard Protection warranty. This coverage is provided for a period of 36 months or 50,000 km or until the tire treadwear indicator becomes visible, whichever occurs first. The warranty applies to direct expenses incurred to repair or replace original equipment tires. Coverage is provided in respect to parts, labour, installation, balancing, and the applicable taxes. We will make the appropriate repair and claim.

For full details,  Download PDF.

Non Mechanical Benefits of Extra Care Protection through Heffner Lexus

Oil and Filter/Inspection Program

To keep your vehicle running smoothly, take advantage of the complimentary Oil and Filter/Inspection Program. Please see your owner’s manual supplement for lubrication intervals. You must purchase your Lexus Owner Protection plan within 31 days of the original vehicle registration date. (Ask us for details.) With the Oil & Filter Services, every lubrication includes the following operations:

  • Replace engine oil & filter
  • Remove & inspect air filter element
  • Lubricate locks, latches & hinges
  • Inspect lights, horns & wipers for proper function
  • Inspect coolant, brake & washer fluid levels
  • Inspect tires for damage & wear
Service Benefits of Extra Care Protection at Heffner Lexus.

ECP coverage is also available for Lexus Pre-Owned Vehicles. See your Sales Consultant or Financial Services Manager for full details.

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Heffner Lexus