The Heffner Lexus Service Department aims to provide guests with the most convenient service and guest care possible. From a comfortable waiting area with complimentary coffee, newspapers, magazines and a television, to desks with telephones, the goal is to make the guest’s wait as comfortable as possible. For those guests who choose not to wait for their service to be completed, we offer an alternate transportation program to ensure the guest’s maximum convenience.
All makes and models of vehicles can be serviced by our factory trained technicians. Heffner Lexus is also an Accredited Drive Clean Facility.
At Lexus, we’re proud to be recognized for our service expertise, commitment to quality and focus on guest service — adding to the sincere pride we take in each and every Lexus Guest experience we create
Arrange a visit to Heffner Lexus today.
*Lexus received the highest numerical score in the J.D. Power 2015-2016 Canadian Customer Service Index (CSI) Long-Term Study. 2016 study based on 12,340 total responses among 26 vehicle service providers, measuring the opinions of owners whose vehicle is between 4 to 12 years old, surveyed March- June 2016. Your experiences may vary. Visit jdpower.com
Monday 7 a.m. – 5 p.m.
Tuesday – Thursday 7 a.m. – 9 p.m.
Friday 7 a.m. – 5 p.m.
Saturday 8 a.m. – 5 p.m.
Lexus is pleased to provide all our guests with alternative transportation while your vehicle undergoes service. Options include a temporary replacement vehicle, luxury shuttle service or valet service which can be arranged at time of booking. Some restrictions may apply. Alternate Transportation, exclusively at your Lexus dealership.
Personalize your Lexus with accessories designed specifically with your lifestyle, interests, ease and vehicle care in mind. Personalize your Lexus, exclusively at your Lexus dealership
As a Lexus owner, you enjoy complimentary Roadside Assistance, 24 hours a day, 365 days a year. Throughout North America, our Central Emergency Roadside Services Operator is always there to ensure you receive prompt, efficient service from one of the many facilities qualified under our approved Roadside Assistance Program. Just call 1-800-26-LEXUS (1-800-265-3987). Roadside is covered for 4 years by Lexus after which time the guest can renew for a nominal charge.