Heffner Lexus Toyota is an equal opportunity employer in Kitchener and is able to accommodate applicants with disabilities during the career recruitment process.
Heffner Motors is a dynamic growth-oriented Toyota, Lexus & Pre-Owned Vehicle Dealership. Founded in 1960, the dealership still operates today with the founding family members, with the same commitment to providing superior customer care through honesty, integrity and respect.
Are you looking to join a great brand and a great dealership? Heffner Lexus Toyota Scion is a dynamic growth-oriented Toyota, Lexus and Pre-Owned Vehicle Dealership. Founded in 1960, the dealership still operates today with the founding family members, with the same commitment to providing superior customer care through honesty, integrity and respect. If you are looking for a career with a growing dealership with unprecedented growth, we have a job for you.
Sales & Service Customer Representative
Heffner Motors is a leading automotive retailer in the Waterloo Region. Since 1960 we have been known for honesty, integrity and outstanding service to our customers. We value our employees as well as our customers. Our full service facility covering over 21 acres, allows us to serve all of our customer’s automotive needs – a true one-stop automotive centre. A career in the retail automotive industry will allow you to grow and provide exemplary service to customers. We are always looking for employees who are customer-service oriented, work well in a team environment and are looking for a fast-paced environment to flourish in.
SALES & SERVICE CUSTOMER SERVICE REPRESENTATIVE
We are looking for Sales & Service Customer Service Representative responsible for numerous items, including booking appointments for both the Toyota and Lexus Service departments, interaction with guests through digital communication (Ie; chat and email)
Some experience and/or a good working knowledge of the automotive industry would be an asset.
Candidate must
- Be Self-motivated, well organized and great listening skills
- Possess excellent customer service skills on the phone,
- Fit with our fun loving, hardworking, community focused, and customer driven culture.
- Have excellent customer oriented and communication skills.
- With the main focus of ensuring all recommended services required for each guest are reviewed with each interaction.
In addition to a very competitive wage structure, we offer
- a comprehensive Health & Benefit plan,
- access to an onsite company gym,
- an excellent company profit sharing program
Hours and wages will be discussed during the interview process
Any interested candidate should apply by emailing their resume to jpoworoznyk@heffner.ca
Heffner Motors is an equal opportunity employer and is able to accommodate applicants with disabilities in the recruitment process
Automotive Damage Appraiser/Estimator
The appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This position is often the main point of contact with Heffner Collision and the customer, so he or she must strive to represent the Company in a professional manner. The Appraiser should have an outgoing personality; enjoy meeting people and a good understanding of appraising and insurance claims procedures and policies. He/she must be able to make common sense decisions, be a self-motivator, use excellent communication skills, both verbal and written, and portray a professional business image. It is imperative that this person possess a good work attitude and foster a positive team spirit in support with the overall philosophy of the company and fellow employees.
Customer Service
- Inspect qualified vehicles and write damage appraisals
- Responsible for handling all appraisals, work authorizations, repair orders, supplements and warranties when dealing with the customer, striving to maintain and improve closing ratio for the company
- Follow up on customer appraisals, in order to increase closing ratio
- Ongoing communication with adjuster, production staff and customer regarding repair status.
- Inspect repair and meet with customer when picking up vehicle to ensure customer satisfaction
- Work to resolve any customer concerns or dissatisfaction with the work or the Company
- Responsible for maintaining consistent sales volume to meet or exceed company goals.
- Identify non-related damages for up-sell opportunities.
Coordinating Staff to Achieve Sales Goals
- Participate in daily production / release meetings in order to provide key information to managerial staff.
- Update WIP report based on production meeting findings, copy report.
- Provide support and work closely with CSR/ reception
- Participate in monthly company meetings and be willing to attend any and all training programs to enhance performance both personally and professionally
Appraisal Process
- Follow the outlined customer greeting processes with all individuals
- Follow the standard imaging process on all potential insurance appraisals
- Add explanation lines to necessary image or repair line entries on all appraisals
- Ensure that we use most commonly missed “forgettables” found in insurance guidelines
- Follow best practices when generating appraisals to achieve 95% accuracy 100% of the time – attention to detail
- Other Duties as required
Administration of RO Package
- Ensure customer authorization is received from owner before proceeding with parts order
- Parts ordering and back orders are documented in the file
- Communicate to customers any outstanding moneys owing at time of authorization and at least 24 hours prior to delivery of vehicle
- Signs off final inspection section of QA checklist validating vehicle is ready for delivery
EXPERIENCE/SKILL REQUIREMENTS
- Management Software (Mitchell/ Dealership) – INTERMEDIATE
- Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
- Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
- ICAR a plus
- Work independently without close supervision
- Flexible/adaptable to constant change
- Strong tact and diplomacy; ability to interact with all levels of personnel
- Highly organized, analytical and motivated; ability to handle multiple concurrent assignments
- Ability to prioritize, organize and plan work under own initiative
- Strong communication skills (written and verbal)
OCCUPATIONAL QUALIFICATIONS
Physical Requirements
- General Physical Skills ( squatting, kneeling, pushing, standing, sitting, walking, reaching, pulling extensively)
- Repetitive motion
- Driving, must have valid G in good standing
Required education:
- High school or equivalent
Required experience:
- Auto body Appraiser: 1 year
In addition to a very competitive wage structure, we offer
- a comprehensive Health & Benefit plan,
- access to an onsite company gym,
- an excellent company profit sharing program
Any interested candidate should apply by emailing their resume to jpoworoznyk@heffner.ca
Heffner Motors is an equal opportunity employer and is able to accommodate applicants with disabilities in the recruitment process
Don’t see the position you are interested in? We are always on the lookout for talented individuals to join our team. Please use the form below to submit your resume for future opportunities.
Apply Here
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