COVID PROCESS

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We are safely open to help you by appointment only.

With the latest lock down there have been some changes to how we can operate.

Our Sales is open by appointment during these hours – Monday-Thursday 9am – 8pm, Friday 9am – 6pm and Saturday 9am – 5pm. Please call 519-748-9666 to make an appointment

Service is open by appointment only during these hours Monday – 7am – 5pm, Tuesday-Friday 7am – 8pm, and Saturday 8am – 5pm. Please note that vehicles dropped off for appointments starting at 3:30pm will have to be picked up the following morning. Vehicles must be dropped off before 7pm. There is also no shuttle service available. Please call 519-748-9666 to book an appointment.

Parts is open for curbside pick-up only. Please call 519-748-9666 to arrange your parts order.

 

Over the last couple months, we have put a lot of new precautions and protocols in place to keep everyone safe. See below for a video and more information about our protocols.

Here are some protocols we have added and will be continuing:

  1. We require everyone who enters the building to be screened and to leave their information (for contact tracing)
  2. New and extensive cleaning and sanitizing processes
  3. All staff are prescreened before they arrive for their shifts
  4. Masks must be worn by all staff and guests

We want to assure all our guests that we are doing everything we can, including following all Provincial and regional guidelines

If you have any questions or concerns about your visit please do not hesitate to call us at 519-748-9666.

Select a tab below to discover what each department is doing to ensure your safety

Sales Open

Our Product Advisors will be available from 9am – 8pm Monday – Thursday, 9am – 6pm Friday, and 9am – 5pm Saturday. Appointments are needed. If you would like to schedule an appointment please call 519-748-9666 or click here to book your appointment.

We have made adjustments to our processes to ensure the safety of our guests and staff.

We are limiting the number of people in the showroom. We kindly ask that only decision makers attend your appointment.

All of our test drive vehicles have been sanitized for your protection. After your test drive the vehicle will be re-sanitized.

A Product Advisor will meet with you in our socially distanced showroom.

Service and no appointment oil change lane are open by appointment only.
Service Protocol to Keep you Safe

The global spread of COVID-19 is impacting us all. Like most we have been carefully monitoring the progression of this disease and have been strictly following the advice of Canadian and Ontario Public Health organizations.  We continue to adhere to their recommendations and have implemented a number of changes within the dealership.  This is to ensure that the safety of our guests and our dedicated team of support personnel are protected as much as possible during these unprecedented times. With that in mind please see our most recent process for servicing and delivering guest vehicles.

As per Health Canada we ask that if you are experiencing the following symptoms:  fever, new or existing cough and difficulty breathing or have returned from any international travel within the last 14 days we kindly request that you reschedule your appointment.

  • We kindly request that only one guest per vehicle visit the dealership for the purpose of having your vehicle serviced.
  • Please ensure you are wearing a face covering that covers your nose, mouth, and chin before entering our buildings.
  • Each guest will be received in the drive through area where an explanation of our updated process will be provided. A maximum of six vehicles at a time are permitted in our drive through area. Please feel free to ask any additional questions you may have upon your arrival.
  • A walk around process will be performed on your vehicle along with a complimentary sanitization on the interior of your vehicle. This sanitization will consist of ensuring the steering wheel, shifter, start button, seat belts, door handles (touch points) and general driver’s seat area will be included in the sanitization process as well as a light mist of disinfectant throughout the entire vehicle.
  • The time that the sanitization began will be written on the windshield for quality purposes. A period of 10 minutes will be required to ensure proper sanitation to the vehicle has been completed prior to the service being performed
  • You will then be directed to the service advisor area where physical distancing guidelines have been put in place. Two meter distancing reminders, hand sanitizer and sneeze screens have been implemented for additional protection during the advisor/guest collaboration process.
  • All pens intended for your usage and required signatures are sanitized prior to each use.
  • After the sanitization process has been completed your vehicle will be placed in the dispatch queue for the next available technician to perform the service request.
  • After each technician has completed the service request and prior to returning each vehicle back to our guest the vehicle is again sanitized in the same way as referenced above.
  • After each check out transaction our debit/credit machines are sanitized to allow our next guest to use in confidence.

ADDITIONAL NOTES:

  • At this time to maintain safe social distancing we have temporarily suspended our shuttle service.
  • Our guest lounge and reception area have comfortable sitting areas properly distanced as per physical distancing guidelines to assist in the well-being of each of our guests. Our lounge area is sanitized regularly for maximum protection from the virus.
  • Please note our express lube timelines are extended due to sensitization procedures. For safety and social distancing we have also limited the number of allowable vehicles in the bay.
Parts Department Open for Curbside Only.


Our Parts Counters are closed for retail walk ins. 

We are offering curbside pick-up for guests.

Please contact the appropriate department to make arrangements.

Please contact the Lexus Parts Department for details.
Lexus Parts Phone – 519-895-9131
Lexus Parts Email – lwebparts@heffner.ca

Please contact the Toyota Parts Department for details.
Toyota Parts Phone – 519-748-9669
Toyota Parts Email – twebparts@heffner.ca

Our Collision Centre is currently open for repairs. All visits, including estimates require an appointment.

If you require an estimate please book an appointment by calling 519-895-9139

Our Detailing Department is open regular hours. Please call 519-895-9179 to book an appointment.

The Morning Glory Cafe will remain open for take-out only.